Data Privacy Policy

The protection of your personal data:
YOUTTERLY® is committed to protecting your private life and we are doing everything we can to comply with the European Parliament and Council (EU) 2016/679 regulation passed on 27 April 2016 relating to the protection of natural people regarding the treatment and free flow of personal data.
On this page, you will find all the necessary information about the collection, use and security of your data.
For all our services, the data controller (the company responsible for your personal data) is OBS/YOUTTERLY®.
If you have any questions or problems concerning the use of your personal data, you can contact us at store@Youtterly.com and we will be very happy to help.
Because of the applicable rules, we are required to ask for your express consent to use some of your personal data.
By using this site and/or our services, you accept your personal data to be handled as described in this privacy policy.
If we have reason to modify our privacy policy, we will inform you. Nevertheless, you can consult this page at any time.

Article 1. Definitions and legal basis used in this privacy policy.

Personal data: all information relating to an identified or identifiable natural person.
Handling: every operation or set of operations performed on personal data or on sets of personal data.
Person concerned: a natural person whose personal data is being handled.
Child: a natural person of under 16 years of age.
We/we (capitalised or not): YOUTTERLY
Consent: We cannot collect and handle your data without your consent. For example, when you subscribe to our newsletter, you must tick a box to indicate that you give us permission to collect your email address.
When we collect your personal data, we will always clearly explain which data we are collecting and why.
Contractual Obligations: Your personal data may be collected in order to respect our contractual obligations.
Example:
the elements that we collect throughout the subscription process such as your name and address allow us to deliver your order by providing this information to our delivery drivers.
Legal Compliance: As part of our commercial activity, we are legally obliged to collect certain data concerning the purchasers of our products and our after sale services.
Legitimate Interest: We may need to collect your data as part of our legitimate interest, that is, to allow us to carry out our commercial activities and manage our business. This does not negatively affect your rights, your freedom or your interests.
Example:
when we use your purchase history to recommend personalised offers to you.
Or when we combine the purchase history of different anonymous customers to identify trends, develop our range of products and services and ensure that we offer a pleasant and efficient purchasing experience.
Or when we use your details to send you information about products and services that are likely to interest you.

Article 2. Data protection principles:

We are committed to respecting the following data protection principles:
Handling is legal, fair and transparent. There are legitimate reasons for our handling activities. We always consider your rights before handling personal data. We will provide you with information concerning handling upon request.
Handling is limited to the aim. Our handling activities correspond to the aim for which the personal data was collected, namely the handling and management of your orders and guarantees linked to the sale of contract products and certain marketing activities which directly concern us.
The handling is carried out with the minimum amount of data necessary. We only collect and handle the minimum amount of personal data necessary to whatever our aim may be.
There is a limited period of time for data handling. We do not keep your personal data for any longer than is necessary.
We will do our best to ensure we hold accurate data.
We will do our best to ensure the integrity and privacy of the data we hold.

Article 3. The data subject has the following rights:

– Right to information:
meaning that you must be made aware if your personal data is being handled, which data has been collected, where it comes from, why it is being handled and by who.
– Right to access:
meaning that you have the right to access the data collected about you. This includes the right to ask for and be provided with a copy of the personal data collected about you.
– Right to correction:
meaning that you have the right to ask for your personal data to be corrected or deleted if it is incorrect or incomplete.
– Right to deletion:
meaning that, under certain circumstances, you can ask for your personal data to be deleted from our registers.
– Right to limit data handling:
meaning that when certain conditions apply, you have the right to limit the handling of your personal data.
– Right to oppose data handling:
meaning that in certain cases you have the right to oppose your personal data being handled, for example in the case of direct marketing.
– Right to oppose automated data handling:
meaning that you have the right to oppose automated data handling, including profiling, and not be subject to a decision based solely on automated data handling. You may exercise this right every time there is a profiling result that has legal effects concerning or affecting you in a significant way.
– Right to data portability:
you have the right to obtain your personal data in a machine-readable format or, if feasible, as a direct transfer from one processor to another.
– Right to file a complaint:
if we refuse your request in virtue of access rights, we will give you a reason for this. If you are not satisfied by the way your request is handled, please contact us.
– Right to assistance from a supervising authority:
meaning that you have the right to assistance from a supervising authority and the right to other legal remedies such as claiming for monetary damages.
– Right to withdraw your consent:
you have the right to withdraw all consent given for the handling of personal data.

Article 4. When do we collect your personal data?

When you browse the youtterly.com or youtterly.store site or call our customer service using your account number to buy our products and services;
When you fill in a form on our website, for example to contact us or subscribe to our newsletter;
When you register and create an account or forget your password;
When you place an order;
When you make a bank payment or other method of payment;
When you contact us on our website;
When you participate in a game contest/prize draw;
When you answer our surveys;
When you leave an opinion about one of our products;
When you download or install our application;
When you interact with one of our adverts, for example paid advertising on Google;
When you react to our products on social networks: sharing, commenting, etc;

 

Article 5. Which data do we collect, and how do we use it?

How
is data collected? 

Which
data is collected?

Using
your data

Why
we use your data

Subscribing to our newsletter

Your gender (female, male or
other)

First name, surname, email address, date of birth

We only communicate with you by
email.

To inform you:

– of our special offers.

– that your date of birth allows
us to send you a special offer on your birthday. The latter
appears on the registration form and is not obligatory.

– to give you a sneak peak of our
new collections and/or new products.

– to offer you products and
services.

– to share our news.

– in compliance with the law that
requires us to inform you of key changes such as our privacy
policy.

– to detect and prevent any
attempted fraud towards you or Youtterly.

Registering and creating an
account or forgetting your password.

Username/ pseudonym email address

Password

We only communicate with you by
email

– We get in touch and ask you to
confirm the creation of your account.

– sending private data related to
your registration upon request.

– Changing a forgotten password.

– sending our newsletters using
the above data.

When an order is made through your
account on our site youtterly.store.

Billing information for
individuals: First name, surname, email address, billing address

for professionals: Billing
information – we will ask you for the following data: Company
name, VAT number and BCE company number.

We will get in touch by email
and/or phone

To respect our commitment and give
you the necessary documents when you make an order:

– to send you and fill in our
order forms and/or delivery forms.

– to identify you upon receiving
your bank transfer.

– your payment by the payment body
Mollie that is in charge of receiving your payment and which
gathers the different forms of payment (Visa®, Mastercard®,
Paypal®…) offered on our site.

– to inform you of the state of
your order and updates.

– to send and write your bills.

– to offer you our after sales
service.

– To send you our offers,
including ones based on your browsing history. This is established
on the basis of our legitimate business interests.

– in compliance with the law that
requires us to inform you of key changes such as our privacy
policy.

– to detect and prevent any
attempted fraud towards you or Youtterly.

Before validating the order on the
order page “Checkout”

First name, surname, email
address, billing address

Or delivery address (if different
from billing address)

We communicate email addresses,
telephone numbers or online orders to our delivery drivers.

– We pass on your data to our
transporters (Bpost, DPD, UPS, DHL, FEDEX) to deliver your
parcels. You will be informed of our choice of transport company
when we give your parcel to the company.

During payment

Bank details

These will be sent directly to our
partner in charge of confidence that gathers the different methods
of payment except bank transfers.

– your payment by the payment body
Mollie that is in charge of receiving your payment and which
gathers the different forms of payment (Visa®, Mastercard®,
Paypal®…) offered on our site. To find out more, please
visit the “Mollie” site and read the privacy policy –
https://www.mollie.com/en/privacy

Exclusively by email

– We send you our details when you
make an order. Only CBC Bank stores the data linked to your bank
transfer. We may in case of a refund

For a refund

Bank details

On demand by email and/or by your
potential payment by transfer when you make an order on our
website.

– We will ask for your bank
details in order to fulfil our commitment to you.

The data that you provide when you
browse will be stored automatically through our partners and/or
cookies

– the anonymous data on the
devices you use (smartphone, tablet, computer) and how you browse
on our website and application

your IP address, type of device
and your location data, as well as the way in which you use our
website.

The purpose of this is to be able
to legitimately analyse our commercial and marketing opportunities

To discover what you and other
customers like.

To be sure that we are offering
you the best possible products and services at attractive prices
and offer you a personalised purchasing experience. This is based
on our legitimate business interests.

To improve our website.

To offer you the best possible
browsing experience.

To protect our website.

To detect and prevent any
attempted fraud towards you or Youtterly®, and to fulfil our
legal obligations concerning the protection of your data.

To offer you the best possible
browsing experience.

We use the information we collect
from cookies in your web browser. This includes collecting
information about web pages that you have looked at, the products you have clicked on and the search terms you have entered.

Learn more about information concerning cookies

To recommend products to you.

To recommend products to you in
accordance with your browsing and purchase history. This is
based on our legitimate business interests.

To show you Youtterly adverts when
you are browsing the internet.

To send you our offers, including
ones based on your browsing history. This is established on the
basis of our legitimate business interests.

When you register and give consent
for competitions, answer our surveys or leave comments.

The information that you provide
when you register for competitions, surveys and comments.

The data necessary to organise and
manage competitions and surveys. Example: First name, surname,
address, email address, telephone number

Organising a competition

To organise a prize draw or choose
a winner in game contests. We ask for your consent when you
register.

Organising surveys and analysing
and checking comments.

We use the data collected to
improve the services we offer to our customers and to help other
customers during their purchasing experience.

We collect information from our
trusted partners knowing that they have legal reasons to share
this information with us.

This is either data that you have
provided to them directly or that they have collected about you
for other legal reasons.

The purpose of this is to be able
to legitimately analyse our business, marketing and legal
opportunities.

We use the data collected to
improve the services we offer to our customers and to help other
customers during their purchasing experience.

Public information

Open and public domain data

The purpose of this is to be able
to legitimately analyse our commercial and marketing opportunities

We use the data collected to
improve the services we offer to our customers and to help other
customers during their purchasing experience.

Article 6. Who do we share your personal data with?

We do not share your personal data with third parties.
In some cases, personal data concerning you is provided to our trusted partners in order to provide you with the requested service or improve your customer experience.

We share your data with our data handling partners: Google, WordPress, Woocommerce and our business partners: OVH, Mollie, SendCloud, Bpost and parcel delivery companies.

Observation: Before each delivery, you will receive an email informing you of the name of the company in charge of the delivery. It is thus evident that your personal details are legitimately transferred to the company in question: first name, surname, address, email address, telephone number, company name (for professionals).

Connected third parties:

– Mollie is in charge of our online payment system and collects your first name, surname and bank details.
– Mailchimp is in charge of sending our newsletter and collects your first name, surname, location, date of birth and email address.
– Delivery companies, such as B-post DPD, UPS and DHL.
– WordPress and Woocommerce who develop our website and who, to our knowledge, collect anonymous data
– Google, such as Google AdWords, Google Business and other Google applications.
Social networks: Google®, Facbook®, Linkedin®, Twitter®, Instagram®, Pinterest®

We strive to only work with data handling partners who can ensure an adequate level of protection for your personal data. We disclose your personal data to third parties or government officers when we are legally bound to do so.
We may disclose your personal data to third parties if you have given consent or if there are other legal reasons to do so, such as for the Belgian financial public services (for billing).

This is the privacy policy that we require third parties to follow in order to protect your data and your private life:
• We ensure that we only provide them with the information necessary to provide their services.
• They may only use your data for the reasons specified in our contract with them.
• We collaborate with them to ensure that your private life is respected and protected.
• If we stop using these services, all of your data will be deleted or anonymised.

Some example of third parties we work with:
• Transport companies.
• Direct marketing agencies that help us to manage our communication.
• Google® / Facebook® to show you products that are likely to interest you while you browse the internet. This is based on you consenting to the use of cookies on our website.
• The IT companies that manage our website and our internal systems.
• Companies that specialise in data management to ensure that your data is up to date and correct.

Sharing your data with third parties for their own purposes:
We will only do this in very specific cases, such as:
• To prevent fraud. We are likely to share information concerning fraudulent or potentially fraudulent activities on our premises or systems. This includes sharing data with law enforcement bodies.
• We may also be bound to share your personal data with the police or other law enforcement, regulations or government bodies in your country or abroad upon request. These requests are evaluated on a case by case basis. They must be legal and not threaten the private life of our customers.

For more information, do not hesitate to contact us.

To help you personalise your browsing on Youtterly®, we work with the following companies who handle your personal data as part of their contracts with us:
– Google
– Facebook
– Instagram
– Pinterest

Article 7. How long do we store your personal data for?

We store your data for as long as your account remains active or for as long as is necessary to provide our online services to you or, if you are in direct contact with our customer service department, as long as is necessary to handle your data.

We may also store some of your information, even after you close your account, for any legal or regulatory requests in order to settle a dispute or prevent fraud and malicious acts.

Article 8. How do we secure your personal data?

We protect your personal data to the best of our ability. We use secure protocols to communicate and transfer data (such as HTTPS). This encrypts the communication of our users with the servers so identifiable personal information will never be intercepted by unauthorised third parties. We use anonymisation and pseudonyms when appropriate.
We monitor our systems to detect potential vulnerability and attacks. Our database back-ups are carried out by the cloud computing company OVH that hosts our website.
The databases are cleaned (the personal data of the user is deleted) before being used in the development or test environment.
Although we do our best, we cannot guarantee absolute information security.
However, we are committed to informing the authorities of potential data breaches. We will also inform you if there is a threat to your rights or interests. We will do everything that is reasonably possible to prevent security breaches and help the authorities in case of a breach.
If you have an account with us, you must keep your username and password secret.

Article 9. Children

We do not collect or knowingly collect information about children. We do not target our services to children.

Article 10. Your access to your private data

You have a permanent and free right to access and rectify all data concerning you, in compliance with the GDPR and the Belgian provisions in force.
You may send a request to Youtterly at any moment to find out what information we hold concerning you.

Article 11. How to delete your private data?

Go to the youtterly.store website from your Youtterly account. In the “Account Details” section at the bottom of the page, click on “Deletion Request”. Then follow the private data deletion procedure.
Please note that when you place an order, your Youtterly® account is unable to be legitimately deleted for the five years following the order date. This is so we can store your data in order to ensure the product guarantee and give you access to our after sales services.
To directly unsubscribe from our newsletters, you can click on “Unsubscribe” at the bottom of the message or email us directly at store@Youtterly.com if you have a Youtterly® account. Go to your Youtterly account and the “Account Details” section at the bottom of the page. Click on “Deletion Request”. Then follow the private data deletion procedure.

Contact information: store@Youtterly.com
Supervisory authority: youronlinechoices.com
Changes to this privacy policy
We reserve the right to make changes to this privacy policy.